Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
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Articles|
Getting Started with End-to-End Processes
Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Process frameworks and end-to-end process maps provide a standardized way for organizations to apply ownership and governance to their cross-functional processes and to…
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Founded in 2013, Workato enables business and IT teams to integrate their apps and automate business workflows without compromising security and governance. Workato needed to…
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Using data from APQC's recent Best Practices in Process Frameworks survey, this article focuses on the top two framework adoption challenges—buy-in and engagement, and…
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Case Study|
Visualizing a Path to Success at The Poirier Group
When managing an enterprise or business process transformation, sometimes the quickest path to helping people envision what is possible and change key behaviors is to provide…
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Ernslaw One Limited needed to overhaul its change management practices in order to support the execution and adoption of improvements across the enterprise.APQC interviewed…
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The Covid-19 pandemic brought many changes in the way we all live and work, not the least of which was a move to off-site, remote, and hybrid work. As the world returns to a…
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Data and Measures|
Business Process Management Maturity Benchmarks: Petroleum/Chemical Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Petroleum/Chemical organizations to assess…
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Data and Measures|
Business Process Management Maturity Benchmarks: Telecommunications Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Telecommunications organizations to assess…
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Data and Measures|
Business Process Management Maturity Benchmarks: Consumer Products/Packaged Goods Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Consumer Products/Packaged Goods…
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Data and Measures|
Business Process Management Maturity Benchmarks: Distribution/Transportation Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Distribution/Transportation organizations to…
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Data and Measures|
Business Process Management Maturity Benchmarks: Electronics Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Electronics organizations to assess their…
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Data and Measures|
Business Process Management Maturity Benchmarks: Insurance Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Insurance organizations to assess their level…
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Data and Measures|
Business Process Management Maturity Benchmarks: Retail and Wholesale Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Retail and Wholesale organizations to assess…