Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Supply Chain Resilience Practices: Manufacturing Sector
In early 2025, APQC conducted research in supply chain resilience to learn from supply chain professionals about the current state of adoption of supply chain resilience…
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Data and Measures|
Supply Chain Resilience Practices: Services Sector
In early 2025, APQC conducted research in supply chain resilience to learn from supply chain professionals about the current state of adoption of supply chain resilience…
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Artificial intelligence has the potential to deliver real business value in human resources, but only when embraced responsibly and holistically. A new global survey finds…
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CEMEX, the Mexican multinational building materials company, faced challenges during a recent transition period for the organization. Hector Gamez shared the company’s…
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Articles|
Applied Process Management
Discover the transformative power of Applied Process Management (APM) at BAE—a groundbreaking approach that’s redefining continuous improvement in process and design…
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Finding the right information, at the right time, in the right place, in the right context is critical for business success. Managing and utilizing organizational knowledge…
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After three challenging years, the Armed Forces Insurance company embarked on a transformative journey focused on identifying and solving core business issues and challenges…
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Data and Measures|
Social and Governance Reporting: Revenue of $1 Billion to Less Than $5 Billion
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Attendees learned the importance of change-championing "dynamos," those solution-minded individuals who can be instrumental in facilitating organizational shifts.Naoki…
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In this session, TechnipFMC addressed the challenge of preserving crucial organizational knowledge as employees retire, are lured by opportunities at other companies, or…
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In this eye-opening session, Dan Rasmus highlighted knowledge management (KM) as the hidden force driving successful AI implementation. This is a summary of the session;…
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Transformations fail at a staggering 70%, with projected global spending surpassing $3.4T by 2026. The primary culprit? The organizational complexity and chaos that…
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Articles|
Process & Knowledge Unplugged
In this dynamic general session, thought leaders from a diverse range of organizations discussed some of today’s most pressing topics in knowledge management (KM) and process…
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Meta’s knowledge management (KM) initiative extended beyond the sales department to benefit cross-functional stakeholders. This session highlighted the value of KM and data…
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Engaging with stakeholders is essential for driving improvements within any organization. It fosters open communication and collaboration, allowing teams to identify…
Measure Spotlight Results
(1 - 5 of 3863 Results)Personnel cost to perform the HR function as a percentage of total HR function cost
Number of business entity employees per FTE in HR administration
Number of business entity employees per FTE in learning administration
Number of business entity employees per FTE that performs payroll administration activities
Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
