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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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On January 21, 2016, APQC's Holly Lyke-Ho-Gland, research program manager and process and performance management subject-matter expert, revealed the eye-opening results of…