Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
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Process frameworks help organizations to clarify their processes, better understand the connectivity of processes at a high level, search for process improvement…
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Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
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Organizations struggle with balancing process standardization with customability and ensuring end-users have the contextual information they need to execute work effectively…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Portable metrology provider Advanced Industrial Machine Solutions needed a more robust approach to document management. Thus, the company leveraged APQC’s Process…
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This best practice has been updated from the original published in 2011. Process models aren't tiny add-ons that make process management work better. They are essential to an…
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The Impact of Technology on Process Work
Technology is a major driver for organizations today—no longer a source of competitive advantage, it is now critical for an organization’s ability to meet its strategic goals…
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This article takes a closer look at the top business process management and continuous improvement challenges identified by respondents to the 2020 survey and gives an…