Over the past two years, organizational performance management professionals have been quite consistent in what they consider to be priorities for their organizations. Establishing a performance culture, identifying the right mix of measures, and using performance measures consistently are perennial points of emphasis in the world of performance measurement. However, there is a new entrant in 2018 to performance management professionals’ collective priority list: incorporating more non-financial measures into their portfolios.
Indeed, organizations recognize the value of re-balancing their performance management perspective to a more comprehensive set of measures ranging from the strategic, to the intangible, to—yes—the financial. This article explains why organizations decided to make non-financial measures a priority in 2018 and why APQC believes that this is a well-advised decision.