Ways to Consider Invoicing Beyond Just Financial

Published On:
June 20, 2018
Authored By:
Steve Player, Senior Research Fellow, Financial Management, APQC
Members-Only Content:

In addition to an analysis of process cost and monitoring and tracking of monetary cost owed by customers, invoicing can also be used to convey much more information than simply what one side of a transaction believes that it is owed by the other side. This article from Steve Player, APQC senior research fellow and program director for BBRTNA/Live Future Ready, focuses on other important ways that invoices are used to communicate valuable information to customers and as part of their overall experience with your organization.