One of the biggest challenges with digital transformation is the distraction of shiny objects. There are so many exciting technologies available, and they are cheaper and easier to implement than ever before. But if organizations do not understand how they will use digital tools, they are unlikely to derive real value. That’s where process comes in. A process-led approach to digital transformation can help organizations avoid missteps and make much more sustainable, value-generating investments in technology.
This article is a summary of an interview with Dr. Mathias Kirchmer, Co-CEO and co-founder of BPM-D about how organizations can leverage process to achieve more sustainable and valuable digital transformation.