Using a Two-Tier Knowledge Management Structure

In this presentation from APQC's 2019 KM Conference, Andrew Stanger with Mayer Brown LLP examines the role of a two-tier knowledge management structure with both a central knowledge department, and the use of embedded knowledge managers to customize technology, operational, and training resources to the needs of operating units. Stanger also illustrates practical strategies for integrating knowledge managers, creating a culture of collaboration, and developing technology to glean data and track trends.

This is a copy of the presentation; click here for the summary.