Using Process Frameworks and Reference Models to Get Real Work Done - UPS Case Study

Published On:
April 27, 2011
Authored By:
APQC
Member Only Content:
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An increasing number of organizations are applying process frameworks and reference models in their businesses in order to cope with growth, new markets, and complex organizational structures. This case study, from APQC's 2011 Using Process Frameworks and Reference Models to Get Real Work Done report, describes how UPS implemented and continues to leverage customized process frameworks to improve performance, enhance knowledge and content management, and better communicate with and serve customers.

Click here to download the full report.