Using Process Frameworks and Reference Models to Get Real Work Done - ING Life Japan Case Study

Published On:
April 27, 2011
Authored By:
APQC
Members-Only Content:

An increasing number of organizations are applying process frameworks and reference models in their businesses in order to cope with growth, new markets, and complex organizational structures. This case study, from APQC's 2011 Using Process Frameworks and Reference Models to Get Real Work Done report, explains how ING Life Japan implemented and continues to leverage process frameworks to improve processes, manage the organization, ensure consistent levels of quality, and engage employees.

Click here to download the full report.