Using Design Thinking to Strengthen CoP Leadership and Measurement

Published On:
May 17, 2019
Authored By:
Nicole Balliette and Sara Teitelman, Catholic Relief Services
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While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value to the organization can be extremely challenging. This presentation from APQC's 2019 KM Conference introduces a toolkit to remedy a variety of CoP-related challenges and consists of two parts: one informational and one practical. Part one discusses the human-centered approach that Catholic Relief’s KM and learning leaders took to assess and remedy their CoP challenges. Part two provides an opportunity to try out the approach first-hand, drawing from their own CoP experiences, using the primary technique of design thinking to diagnose and solve their fellow attendees' CoP challenges.

This is a copy of the presentation; click here for the summary.