Using APQC’s Process Classification Framework: Royal Philips IT Department Case Study

Published On:
February 02, 2016
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In 2011, Philips embarked upon its multi-year Accelerate! journey of change and performance improvement. This program is made up of five streams intended to:

  • make Philips more customer-focused;
  • resource its business/market combinations to win;
  • create lean end-to-end customer value chains;
  • implement a simpler, standardized operating model; and
  • drive a growth and performance culture.

This case study explores how Philips IT created an enterprise-wide process framework based on APQC’s Process Classification Framework®(PCF) to transform Philips into an agile and entrepreneurial company.