Uncollectable Balances as a Percentage of Revenue

Published On:
August 19, 2020
Authored By:
APQC
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In a chaotic business environment hampered by a global pandemic, many vendors, suppliers, and other businesses are holding ‘bad debt’ in the form of payments owed that will never be collected from customers. When does a finance chief know his or her company is holding too much bad debt, and what can be done about it? This article expounds on the metric "Total Uncollectable Balances as a Percentage of Revenue," from APQC's Customer Credit and Invoicing Open Standards Benchmarking survey.