Artificial Intelligence is the current buzzword, with many organizations scrambling to find out where they can apply this groundbreaking technology to transform their current processes. KM is no different. Accenture’s KM team has developed a proof of concept capable of identifying expertise and making valuable content recommendations within the enterprise setting, proving that AI has the potential to revolutionize this space. In this conference session, Thomas Hsu and Ian Hook of Accenture shared insights into their journey so far by covering the hypothesis, prototype and results, the technologies involved, and their future vision for this new venture into the AI space.
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