Transforming Cognitive Interview Learnings into Global Competency Development
ExxonMobil began using cognitive interviews in 2010 to uncovered deep subject matter expertise. In 2014 the organization created the Policy Leadership Academy, which transformed ExxonMobil’s policy world into a forward-thinking, highly influential, effective, and aligned global team. In this presentation from APQC's 2016 Knowledge Management Conference, ExxonMobil's Bredow Bell Thompson outlines how the Policy Leadership Academy was able to transform the interview learnings into synthesized concepts and tools and an interactive setting for transferring expertise.