Transformational Change-Making it Last: Optum Technology Case Study

Published On:
May 13, 2014
Authored By:
APQC
Members-Only Content:

Change management is an essential component of any organizational improvement. This case study from the Transformational Change-Making it Last Best Practices Report, gives specific examples and insights into how Optum Technology Group's, a division within UnitedHealth Group, employed a multifaceted approach to drive its transformation involving:

  • Lean management to increase operational efficiency and maintain a customer-centric focus,
  • quality operating system to breakdown silos across the organization, 
  • supervisor training and leadership academy to prepare leadership to drive change and foster cross-functional teamwork, and 
  • an employee engagement team to create and communicate on the organization's change and improvement initiatives.
Also found in Transformational Change—Making it Last
Type:
Case Study
Topics:
Process and Performance Management, Organization Structures, Measurement, Measurement, Employee Training & development, Employee Communication & Engagement, Change Management, Business Transformation

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