Technical workers--analytical, engineering, mathematical, research and development, scientific, and technology employees--look for different things from their employers. Understanding these differences is essential for attracting and retaining these workers who are highly sought after, but in short supply.
Caterpillar Inc. was among five best-practice organizations studied in APQC's 2011 Collaborative Benchmarking study Technical Talent Management. This case study describes how Caterpillar effectively manages technical talent across the employment life cycle.
- governing a technical talent management program;
- recruiting, rewarding, and retaining technical workers;
- managing technical talent performance, development, and careers; and
- transferring technical knowledge.