The Tech Zone Phenomenon: Revolutionizing KM for Enterprise Customer Support

Published On:
May 15, 2015
Authored By:
David Hanes and Jenn Camia Grant
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This presentation from APQC's 2015 KM Conference looks at how Cisco Systems implemented a knowledge management solution within the organization's Technical Assistance Center.

Presenters David Hanes, Technical Leader, Services, and Jenn Camia Grant, Program Manager, share how the solution has enabled engineers to create content and reuse knowledge within their CRM system.

Click here for an overview of this presentation.