The realm of corporate business travel research has a long-existing gap that needs to be addressed, which is what is the ROI of T&E spend? Furthermore, the nature of T&E spend has been evolving as the financial impacts on companies of all sizes across all industries continue to unfold. There is also a need to benchmark how companies are leveraging technology to manage and mitigate spend, mitigate fraud exposures, and process expense reports.
In the Spring through Summer of 2021, APQC partnered with Ernie Humphrey, CTP, CEO of Treasury Webinars, as the subject matter expert leading a survey research project to understand best practices and new developments for T&E in the next normal, especially since the pandemic.
This report summarizes the survey frequencies for all respondents in the services industry.