APQC conducted a Collaborative Benchmarking study, Talent Management: From Competencies to Organizational Performance, in 2003 to examine how best-practice organizations design competencies, tap into the talent pool, engage senior leadership to shepherd the talent, use technology, and tie the critical aspects of talent management together to show consistent business performance improvement. Five organizations were chosen for examination based on their holistic, consistent, and effective approaches to talent management:
- Capital One Financial Corp.,
- Celanese AG,
- Coca-Cola HBC SA,
- Internal Revenue Service, and
- Johnson & Johnson.