Strategic HR Partnerships: IBM Global Business Services Case Study

Published On:
July 18, 2013
Authored By:
APQC
Member Only Content:
Download

This case study examines how IBM’s HR function acts as a strategic partner to the business. The sections in this case study include information on: the interviewees, the structure of IBM’s HR function, its HR strategy, how HR manages its talent, methods that HR uses to handle administrative work, what HR does with data and scorecards, and a review of success factors and lessons learned in becoming a strategic business partner.