Setting Up a Robotic Process Automation Program: CUNA Mutual

Published On:

June 30, 2018

Authored By:

APQC

Members-Only Content:

View Now

In March 2018, APQC spoke with Brian Golden of international insurance, investment, and financial technology solutions company CUNA Mutual Group about setting up a robotic process automation (RPA) program at his organization. Golden is a Senior Manager at the organization’s Process Automation Competency Center and has a background in continuous improvement.

Type:

Case Study

Topics:

Process and Performance Management, Business Transformation, Organizational Improvement, Process Design

Industries:

Financial Services/Banking

Tags:

Automation, Robotic process automation

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

Setting Up a Robotic Process Automation Program: CUNA Mutual

Related Resources

Using a RACI Chart

Process Definition Document and Template

Making Change Management Mindful

Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change

Building Process Maps: How to Use a Process Classification Framework

Process and Performance Management Best Practices Study Overviews

End-to-End Process Maps and Measures

Making Change Management Mindful (Part 3) - How to Effectively Communicate Change

Tools to Evolve BPM's Strategic Value

Making Change Management Mindful (Part 2) - How to Manage Change

Defining the Process Excellence Assets

Connecting the Dots: APQC’s Process Excellence Assets