A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key performance indicators (KPI) for organizations in the services industry. Organizations can use this information to benchmark and continuously improve their rewards and retention processes.
Metrics provided include:
- number of business entity employees per FTE that performs the Reward and retain employees process,
- total cost to perform the Reward and retain employees process,
- number of vacation days per employee, and more.