Regularly Assess, Benchmark, and Analyze KM Efforts and Trends

Published On:
February 23, 2016
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APQC's experience shows that routine benchmarking and assessment help KM teams realize where they have room for improvement, envision what's possible in terms of best-in-class performance, and identify concrete steps to get there. In analyzing data from APQC's KM Capability Assessment Tool, we have been able to verify the impact of benchmarking and the benefits it provides to KM programs at every stage of development.