Quantifying the Benefits of Quality: Employee Training and Incentives

Published On:
January 16, 2017
Authored By:
Holly Lyke-Ho-Gland
Members-Only Content:

Training provides a common language and helps employees understand the impact that defects or other setbacks like delays will have on the end customer; ultimately resulting in a unified focus on the customer and increased financial benefits. Hence this article looks closely at the relationship between employee training and incentives and the financial benefits of quality.