Q&A With Park Place Lexus On Its Process Improvement Approach

Published On:
August 11, 2017
Authored By:
APQC
Members-Only Content:
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A top performer in APQC’s Integrated Function for Operational Excellence study, Park Place Dealerships has: standardized its processes across dealerships, tied operational and process improvements to its strategic planning efforts, and developed cross-functional performance improvement teams. Manager of organizational development Jamie Capehart recently participated in a webinar about these efforts. This article details Capehart’s responses to questions from APQC members during her presentation. 

Folder
Also found in 2017 Process and Performance Management Webinars, Integrating Functions for Operational Excellence
Type:
Articles
Topics:
Teams, Strategic Planning, Strategic Planning, Process and Performance Management, Process, Organizational Improvement, Organization Structures, Culture, Continuous Improvement, Change Management, Business Transformation
Industries:
Automotive

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