Put Knowledge Where People Will Trip Over It in a Format That Fits the Target Audience

Published On:
August 31, 2012
Authored By:
APQC
Member Only Content:
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According to APQC’s Putting Knowledge in the Flow of Work Best Practices Study, best-practice organizations integrate knowledge management (KM) into work activities to the point where employees literally can’t function without it. One tactic for accomplishing this is to distribute critical knowledge to employees via multiple channels, including portals and data repositories as well as “low-tech” channels such as bulletin boards posted in work areas.