Process Thinking and Shared Services at the University of North Texas System

Are you considering moving from a decentralized to a centralized shared services environment for financial management? Gain some practical pointers in this interview with Gina Alexander, the Associate Director of Process Management at the University of North Texas System Administration. This APQC member explains how process mapping clarifies the work flows. She also explains how the process management team at her organization uses efficiency benchmarks year over year to maintain a clear line of sight on performance versus an appropriate peer group in the services sector.