Process and Knowledge Boost Productivity: Q&A from an APQC Webinar

In a December webinar, APQC’s Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees shared their latest research on productivity, including how bad process and knowledge management impede productivity and what organizations can do to fix gaps, bottlenecks, and inefficiencies that prevent employees from being their most productive selves.

This article summarizes the question-and-answer portion of the webinar.