Preparing for 2021: Process and Performance Management Challenges

Published On:
March 05, 2021
Authored By:
Member Only Content:

At the close of 2020, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2021. The survey looked at the top five priorities and challenges in key process and performance topics like business process management, continuous improvement, strategic planning, measurement, and data and analytics.

APQC recently conducted a webinar which dug into the results of the 2021 survey, as well as best practices to help you and your organization overcome them.
Attendees of this webinar learned about:

  • top challenges in key topic areas, 
  • practical tips and resources currently available, 
  • how culture and sustainability impact process management, and
  • what research to expect in 2021.

This article summarizes the question-and-answer portion of the webinar; click here to download a copy of the presentation slides or here for the recording.