Implementing effective performance measurement requires planning, communication, and a structured approach. Balanced scorecards provide project tracking, familiarization with measures, communication, process control, information to support tradeoffs, goal deployment and tracking, and strategic improvement. To learn how top-performing organizations have successfully implemented balanced scorecards in order to obtain those benefits, APQC conducted a Collaborative Benchmarking study to investigate the best-practices of scorecard deployment in detail.
Eight organizations participated as best-practice examples. This classic report contains data and analysis from these participants and detailed case studies of:
- Nova Scotia Power,
- Principle Financial Group,
- Scripps Health, and
- United States Naval Undersea Warfare Center Division Newport.