Performance Measurement: Implementing the Balanced Scorecard (Best Practices Report)

Published On:
November 27, 2002
Authored By:
Members-Only Content:

Implementing effective performance measurement requires planning, communication, and a structured approach. Balanced scorecards provide project tracking, familiarization with measures, communication, process control, information to support tradeoffs, goal deployment and tracking, and strategic improvement. To learn how top-performing organizations have successfully implemented balanced scorecards in order to obtain those benefits, APQC conducted a Collaborative Benchmarking study to investigate the best-practices of scorecard deployment in detail.

Eight organizations participated as best-practice examples. This classic report contains data and analysis from these participants and detailed case studies of:

  • NCR,
  • Nova Scotia Power,
  • Principle Financial Group,
  • Scripps Health, and
  • United States Naval Undersea Warfare Center Division Newport.