People of Process Management Industry Spotlight: Telecommunications

In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.
- This report explores the demographics, skill sets, education of today's process workers specific to the telecommunications industry.
- Additionally, the research looks at reporting structures, responsibilities, and career advancement in the process field.
This report is industry specific; Click here for the cross-industry report.