Order-to-Cash as an End-to-End Process: Business-to-Business Organizations

Published On:
July 30, 2021
Authored By:
APQC
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Order-to-Cash includes a set of business processes that involve receiving and fulfilling customer requests for goods or services. The end-to-end process includes receiving a customer order, checking for customer credit, fulfilling the order, invoicing, and receiving payment and collections. To gain insights into the complex management of an end-to-end process that crosses multiple organizational functions, APQC conducted a global survey in 2020 focused on key practices and measures. This report contains the highlights of those results.