Order-to-Cash: Blueprint for Success Executive Summary

Published On:
November 03, 2020
Authored By:
Member Only Content:

APQC’s Order to Cash: Blueprint for Success provides a framework for optimizing O2C through strategy and structure, people, process, technology, and measurement practices. The report presents a process-based framework for defining, measuring, and improving the O2C process using key performance indicators (KPIs) that every organization can use to benchmark O2C as a starting point. The report details O2C benchmarks for:

  • Total cost to perform the O2C process,
  • Number of staff required,
  • Process cycle time and days sales outstanding, and
  • Total uncollectable balances as a percentage of revenue.

The report also examines success factors for transforming and improving O2C from practitioner case studies across industries.

This is an executive summary of the blueprint. For the full report click here.