Ongoing Challenges for Process Efforts in 2020

Published On:
February 11, 2020
Authored By:
APQC
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Process management provides numerous benefits to the organization: increase in customer satisfaction; cost reduction; improvement in productivity; and better output from overall process efforts, just to name a few. Although the benefits are evident, organizations continue to suffer from ongoing challenges around engagement, prioritization, and governance.

In December of 2019 APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic highlights insights from the survey on process management challenges and potential solutions.