Next Steps in Process Measures and Analytics - The United Illuminating Company Case Study

Published On:
April 12, 2011
Authored By:
APQC
Members-Only Content:

By applying aligned and strategic analytics to business processes, organizational leaders can understand how their organizations are performing and where change will have the greatest impact. This case study from APQC's best practices report Next Steps in Process Measures and Analytics describes how The United Illuminating Company deploys process-oriented measures and analytics throughout the organization and builds support for measurement within the work force.

Click here to read the full Next Steps in Process Measures and Analytics report.