March 2015 Process and Performance Management Webinar: Putting the PCF into Action Q&A Summary

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April 10, 2015
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On March 26, 2015, APQC's John Tesmer, director, open standards benchmarking, and Holly Lyke-Ho-Gland, process and performance management program manager, conducted a webinar on the ways organizations use, adopt, and implement APQC's Process Classification FrameworkSM (PCF) based on survey results found in the 2015 Putting the PCF into Action (Collection). This article summarizes the Q&A from the webinar.