Making KM Agile at BUPA Health Insurance (Slides)

Published On:
October 19, 2018
Authored By:
Sharon Hayward
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What do you do when KM suddenly appears on a major business transformation roadmap? In this presentation, Bupa Health Insurance’s Knowledge Solutions Manager Sharon Hayward describes her KM team’s embrace of Agile methodology and its transformation from a responsive back-office function to a forward-thinking business enabler. The presentation covers how BUPA:   

  • Adopted full-scale Agile processes for KM technology and content development
  • expanded its focus from content to a more holistic view of knowledge processes and engagement
  • Transformed its KM team to embrace new capabilities, services, and skills

Click here to view a full recording of this webinar.