Link Knowledge Management Measures to Enterprise-Wide Strategic Objectives

Published On:
August 31, 2012
Authored By:
APQC
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The best-practice organizations featured in APQC’s Putting Knowledge in the Flow of Work study maximize the usefulness of their knowledge management (KM) measures by linking them to key performance indicators and issues of strategic importance. Because the organizations have integrated knowledge sharing into core work activities and processes, they do not measure KM in a vacuum, but rather as an enabler of better performance and the achievement of strategic goals.