Landing the Frontside Flip: The "New Customer" is Front and Center to Your Supply Chain

The Digital Supply Chain Institute's (DSCI's) latest research introduces the "Frontside Flip" (FSF), a customer-centric model that redefines supply chains to meet the demands of today’s customers, who expect 50% faster delivery than five years ago. This approach breaks down silos between supply chain, marketing, product development, and IT, seamlessly connecting demand sensing, planning, and operations to create loyal, satisfied customers.

Key imperatives for a successful FSF include:

• Cross-functional collaboration within your Value Constellation
• Consistent, trusted enterprise-wide data
• Defined customer segments and performance management
• Comprehensive talent strategy
• Prioritized, achievable transformation goals
• Enhanced visibility and risk reduction through relationships and technology
• Customer-focused global KPIs for horizontal integration

Digital transformation isn't just about adopting new technology—it's about reshaping your business model to serve New Customers and gain a competitive edge. Learn more about the FSF framework and start your transformation journey. Read the full Whitepaper for detailed insights and a step-by-step roadmap.