Knowledge Management at Royal Dutch Shell

Published On:
August 04, 2017
Authored By:
Member Only Content:

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Royal Dutch Shell was selected for inclusion in the energy and utilities industry group. The profile summarizes:

  • the organization's business model and market position,
  • its KM program structure,
  • its approach to KM, and
  • the organization's KM measures.