Knowledge Management at Abbott Laboratories: Implementing KM Approaches That Work for Engineers

Find out how healthcare leader Abbott Laboratories developed a successful knowledge management program in its engineering group. This summary outlines Abbott’s approach to KM and the successful initiatives it has developed:

1. a centralized portal for information and experts,
2. topical communities of practice,
3. a knowledge transfer mentoring program, and
4. a call center to connect people with the knowledge they need.