Knowledge Management at Abbott Laboratories: Implementing KM Approaches That Work for Engineers

Published On:
March 22, 2018
Authored By:
APQC
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Find out how healthcare leader Abbott Laboratories developed a successful knowledge management program in its engineering group. This summary outlines Abbott’s approach to KM and the successful initiatives it has developed:

  1. a centralized portal for information and experts,
  2. topical communities of practice,
  3. a knowledge transfer mentoring program, and
  4. a call center to connect people with the knowledge they need.