Knowledge Managed: Reverse Engineering a Successful KM Strategy

Published On:
May 05, 2017
Authored By:
Dana Tessier, Shopify
Members-Only Content:
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In the two years Shopify’s KM program has been in place, the company’s support team has seen tremendous growth. Currently, the support team includes 500 employees that span six offices in four countries. This presentation reviews the steps that were taken to assess the organization’s KM needs, how the strategy was developed, and how its knowledge resources have adapted to keep up in such a high growth environment.

Click here for the overview.

Folder
Also found in Presentations from APQC's 2017 KM Conference
Type:
Presentation Slides
Topics:
Knowledge Management, Content Management, Collaboration Platforms and Approaches
Industries:
Software

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