KM for Tomorrow's Workforce at Wipro

Published On:
May 10, 2018
Authored By:
APQC
Members-Only Content:

This article explains how Wipro Ltd.’s KM team uses a machine learning model combined with bots to classify, route, and resolve support tickets. It also highlights other KM digitization initiatives currently in development, including:

  • a system that will use robotic process automation to identify content gaps,
  • a machine learning platform that evaluates data from past projects to identify and then either resolve or alert staff to issues with current projects;
  • a service that will combine cognitive search and chatbots as a way to discover and interact with enterprise knowledge;  and
  • virtual reality-based training for competency development.
Also found in 2018 Knowledge Management Webinars
Type:
Articles
Topics:
Knowledge Management, KM Enabling Technology
Industries:
Software, Professional Services/Business Services
Tags:
Chatbots , Artificial intelligence (AI), Machine learning, Digital transformation

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