KM Program Benchmarks and Metrics: Survey Summary

Published On:
February 22, 2018
Authored By:
APQC
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Find out how other KM programs are structured and what investments they are making in people, process, and technology. This summary outlines results from APQC’s Knowledge Management Benchmarks and Metrics survey, including data on the leadership and structure of KM efforts, KM staffing levels and expenditures, tools and approaches used for KM, and measures of success.