KM in the Era of Digital and Smart Technologies (Slides)

Published On:
August 27, 2018
Authored By:
Carla O'Dell and Lauren Trees
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In this presentation, APQC Chairman Carla O’Dell and KM Principal Research Lead Lauren Trees discuss the role automation, AI, and chatbots in KM. They outline which technologies you need to pay attention to and how early adopters are using them to enhance and scale up their KM efforts. They also describe effective strategies for upskilling your KM team and partnering across the organization to ensure KM has a seat at the table when it comes to digital strategy.

Click here to view a recording of this webinar.