KM Benchmarks and Metrics: Services Industry Report

Published On:
July 25, 2018
Authored By:
Member Only Content:

Learn how knowledge management programs in services organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement. This summary outlines industry-specific results from APQC’s Knowledge Management Benchmarks and Metrics survey, including data on the leadership and structure of KM efforts, KM staffing levels and expenditures, tools and approaches used for KM, and measures of success.