In this February 2016 Knowledge Management podcast, APQC research specialist Ken Hayman spoke with research services KM program manager Lauren Trees about some KM basics for the uninitiated, including:
- what first steps to take when developing a KM strategy for your organization;
- a roadmap to help organizations design, implement, and sustain KM programs;
- identifying critical knowledge and making it available to employees; and
- various approaches to improve knowledge flow inside organizations.
Click here for a summary of the podcast.