Prepared using data from APQC’s Open Standards Benchmarking® in Develop, Train, and Counsel Employees, this article provides human capital management key performance indicators (KPIs) for organizations in the financial services/banking industry. Organizations can use this information to benchmark and continuously improve their processes.
Metrics provided include:
- total cost to perform the process group “Develop and counsel employees
- cycle time in days for the formal performance review process from start to finish
- number of learning days per employee, and more.