Prepared using data from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain key performance indicators (KPI) for organizations in the telecommunications industry. Organizations can use this information to benchmark and continuously improve their rewards and retention processes.
Metrics provided include:
- number of business entity employees per FTE that performs the Reward and retain employees process,
- total cost to perform the Reward and retain employees process,
- number of days absent per employee, and more.